Privacy Policy

This Privacy Policy describes how Pizza Inn ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at pizzainndining.click, place orders, use our services, or interact with us in any capacity. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, creating an account, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This Privacy Policy is governed by and complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal regulations governing the collection and use of consumer data.

1. Information We Collect

We collect various categories of personal information in order to provide you with our food services, process your orders, improve your experience, and communicate with you effectively. The categories of information we collect include the following:

1.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us directly, we may collect the following personally identifiable information:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (for age verification and promotional purposes)
• Username and password (for account holders)
• Profile picture or avatar (if voluntarily uploaded)

1.2 Payment and Transaction Information

To process your orders and payments securely, we collect payment-related information, which may include:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing address associated with your payment method
• Order history and transaction records
• Gift card or promotional code usage
• Refund and dispute records

Please note that we do not store full credit card numbers on our servers. All payment processing is handled by PCI-DSS compliant third-party processors.

1.3 Usage and Behavioral Data

When you visit our website or use our digital services, we automatically collect information about how you interact with our platform, including:

• Pages visited and time spent on each page
• Menu items viewed, added to cart, or ordered
• Search queries entered on our website
• Links clicked and navigation patterns
• Referring website or URL that directed you to our site
• Time and date of your visit
• Session duration and frequency of visits

1.4 Device and Technical Information

We automatically collect technical information from the devices you use to access our website, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Language preferences
• Mobile device identifiers (if applicable)
• Network provider and connection type

1.5 Location Data

With your consent, we may collect precise or approximate location data to facilitate delivery services, show you nearby locations, and improve your ordering experience. You may disable location services through your device settings at any time, though this may affect certain features of our service.

1.6 Communications and Feedback

When you contact our customer service team, submit a review, complete a survey, or communicate with us through any channel, we collect and retain:

• Content of emails, messages, or chat communications
• Customer service inquiries and our responses
• Reviews, ratings, and feedback you submit
• Survey responses
• Social media interactions and messages

1.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior and preferences. For detailed information about our use of cookies, please refer to Section 7 of this Privacy Policy.

2. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We will only use your information in ways that are consistent with this Privacy Policy and applicable law.

2.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup
• Creating and managing your account
• Sending order confirmations, receipts, and status updates
• Facilitating payments and managing billing
• Coordinating with delivery partners to ensure timely service
• Processing returns, refunds, or replacements

2.2 Customer Support and Communication

• Responding to your questions, complaints, and service requests
• Sending important service-related notifications and updates
• Notifying you about changes to our menu, hours, policies, or terms
• Communicating about your account activity or security

2.3 Marketing and Promotional Activities

With your consent where required by law, we may use your information to:

• Send you promotional emails, newsletters, and special offers
• Notify you about new menu items, limited-time deals, and seasonal promotions
• Administer loyalty programs, contests, and sweepstakes
• Personalize marketing messages based on your order history and preferences
• Display targeted advertising on our website and third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us at [email protected].

2.4 Analytics and Service Improvement

• Analyzing website traffic, usage patterns, and performance metrics
• Understanding customer preferences to improve our menu offerings
• Testing new features, website designs, and user interface improvements
• Conducting internal research and business analytics
• Monitoring and improving the overall customer experience

2.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and investigating fraud, abuse, and security incidents
• Enforcing our Terms of Service and other agreements
• Responding to legal requests, court orders, or government inquiries
• Protecting the rights, safety, and property of Pizza Inn, our customers, and the public

3. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted partners and service providers under the circumstances described below.

3.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform certain functions on our behalf. These service providers have access to your personal information only to the extent necessary to perform their specific services and are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Payment processors: Companies that securely process credit card and online payments
• Delivery partners: Third-party delivery services that fulfill your orders
• Cloud hosting providers: Companies that host our website and store our data
• Analytics providers: Services such as Google Analytics that help us understand website usage
• Email marketing platforms: Services that help us send newsletters and promotional communications
• Customer support tools: Platforms that power our helpdesk and chat services
• Advertising networks: Partners that help us serve relevant advertisements

3.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Cooperate with law enforcement investigations
• Protect the rights, property, or safety of Pizza Inn, our users, or others
• Detect, prevent, or address fraud, security issues, or technical problems
• Enforce our Terms of Service or other contractual agreements

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred as part of the business transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs, and we will inform you of any choices you may have regarding your information.

3.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information — which cannot reasonably be used to identify you — with third parties for research, marketing, analytics, or other business purposes. This type of data does not constitute personal information under applicable law.

3.5 With Your Consent

We may share your personal information with other third parties when we have obtained your explicit consent to do so, such as when you participate in a joint promotion or partner program.

4. Data Security

The security of your personal information is a top priority for Pizza Inn. We implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal information stored in our databases is encrypted using advanced encryption standards.
• Firewalls and Intrusion Detection: We use firewall systems and intrusion detection/prevention tools to monitor and protect our network infrastructure.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege.
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant systems to ensure the highest level of payment security.

4.2 Administrative Security Measures

• Regular employee training on data privacy and security practices
• Background checks for personnel with access to sensitive data
• Written data protection policies and procedures
• Contractual data protection obligations with all third-party service providers
• Regular security audits and vulnerability assessments

4.3 Incident Response

In the event of a data breach or security incident that may compromise your personal information, we will notify affected individuals and applicable regulatory authorities as required by applicable law, including state breach notification laws. We maintain an incident response plan to address and mitigate the impact of any such events promptly.

Despite our best efforts, no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your information, and you provide it at your own risk. We encourage you to use strong, unique passwords for your account and to contact us immediately if you suspect any unauthorized access.

5. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

5.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

5.2 Rights Available to All U.S. Residents

Regardless of your state of residence, we offer the following rights to all users:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request deletion of your account and personal data, subject to legal retention requirements.
• Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.
• Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.

5.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: pizzainndining.click

We will verify your identity before processing your request. We will respond to verifiable consumer requests within 45 days of receipt. We may extend this period by an additional 45 days when necessary, and we will notify you of any such extension. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply are as follows:

When your personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures and applicable law.

7. Cookie Policy Overview

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. A cookie is a small text file placed on your device when you visit a website.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly and cannot be disabled. They include cookies that enable you to log in, add items to your cart, and complete purchases.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use tools like Google Analytics for this purpose. All information collected is aggregated and anonymous.
• Functional Cookies: These cookies allow our website to remember your preferences (such as your location, language, or menu preferences) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests, both on our website and on third-party platforms. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website and your ability to use certain features, such as completing an order.

For more detailed information about our use of cookies, including a full list of cookies we use and instructions on how to manage your preferences, please refer to our full Cookie Policy available on our website at pizzainndining.click.

8. Children's Privacy

Our website, services, and digital platforms are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.

We do not knowingly collect personal information from children under the age of 13, and we do not direct our services to children. Our practices comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent.

If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records. We do not knowingly sell, share, or use the personal information of minors for any commercial purpose.

If we discover that we have inadvertently collected personal information from a person under the age of 18, we will delete that information from our systems as quickly as reasonably possible. We encourage parents and guardians to monitor and supervise their children's online activity and to use parental control tools where available.

9. International Data Transfers

Pizza Inn is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may operate in other countries, which means your personal data may be transferred to, stored in, or processed in countries outside of the United States.

When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable law. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements that require recipients to maintain adequate protections
• Verification that the receiving country provides an adequate level of data protection

Please be aware that data protection laws in other countries may differ from those in your home state or country. By using our services and providing us with your personal information, you acknowledge and consent to the transfer, processing, and storage of your information in the United States and, where applicable, in other countries as described above.

If you have questions about international data transfers or would like more information about the safeguards we have in place, please contact us at [email protected].

10. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by Pizza Inn. This Privacy Policy does not apply to such third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content, practices, or policies.

Examples of third-party services we may link to or integrate with include:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Third-party food delivery apps
• Online review platforms (Google, Yelp)
• Payment gateways and processors
• Map and navigation services (Google Maps)

We are not responsible for the privacy practices or content of any third-party websites, and our inclusion of a link does not constitute an endorsement of that website or its privacy practices.

11. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that the user does not want to be tracked across websites. Currently, our website does not respond to DNT browser signals because there is no universally accepted standard for how websites should respond to such signals. However, you can control the collection of information about your browsing behavior through our cookie management tools and your browser settings as described in Section 7.

We will continue to monitor developments in DNT technology and applicable legal standards and will update our practices accordingly.

12. Marketing Communications and Opt-Out

With your consent where required, we may send you promotional emails, SMS messages, push notifications, or other marketing communications about our products, services, offers, and events. You have the right to opt out of receiving such communications at any time.

12.1 Email Marketing

To unsubscribe from our email marketing communications, you may:

• Click the "unsubscribe" or "opt-out" link located at the bottom of any marketing email we send
• Send a request to [email protected] with the subject line "Unsubscribe"
• Manage your communication preferences in your account settings

12.2 SMS and Text Messages

If you have opted in to receive text message marketing from us, you may opt out by replying "STOP" to any text message we send you. Message and data rates may apply.

12.3 Push Notifications

If you have enabled push notifications through our website or mobile app, you may disable them through your device or browser settings at any time.

Please note that even after opting out of marketing communications, we may still send you transactional or service-related messages, such as order confirmations, receipts, and account security alerts.

13. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not adequately addressed your privacy concerns, you have the right to file a complaint. We encourage you to first contact us directly so that we can address your concerns promptly.

13.1 Contact Us First

Please reach out to our privacy team at:

• Email: [email protected]
• Website: pizzainndining.click

We will acknowledge receipt of your complaint within 10 business days and aim to resolve your concern within 30 days.

13.2 Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the appropriate data protection or consumer protection authority. Depending on your state of residence, relevant authorities may include:

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at pizzainndining.click with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use of our services and contact us to request deletion of your personal data.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us regarding a privacy request, please include your full name, email address, and a clear description of your request or concern so that we may assist you effectively. We will make reasonable efforts to verify your identity before processing any requests related to your personal information.