Refund Policy

Effective Date: June 25, 2026 | Last Updated: June 25, 2026

1. Introduction

At Pizza Inn, we are committed to delivering fresh, high-quality food and an exceptional dining experience to every customer. We understand that situations may arise where a refund or exchange is necessary, and we want to make that process as straightforward and transparent as possible.

This Refund Policy applies to all orders placed through our website pizzainndining.click, including online orders for delivery, pickup, and catering services. This policy is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and where applicable, the California Consumer Privacy Act (CCPA/CPRA) for customers residing in California.

If you have any questions regarding this policy, please contact us directly using the information provided at the end of this document.

2. Refund Eligibility Conditions

We want every customer to be fully satisfied with their Pizza Inn order. You may be eligible for a full or partial refund under the following conditions:

• Incorrect Order: You received items that are different from what you ordered (wrong pizza, wrong toppings, wrong size, or wrong menu items).
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Food Quality Issues: The food was undercooked, overcooked, spoiled, or otherwise not prepared according to reasonable food safety and quality standards.
• Damaged or Tampered Packaging: Your order arrived with visibly damaged, opened, or tampered packaging that raises food safety concerns.
• Significant Delivery Delays: Your delivery order arrived more than 45 minutes beyond the quoted estimated delivery time, and the food quality was compromised as a result.
• Allergic Reactions Due to Incorrect Preparation: If you notified us of a food allergy at the time of ordering and the order was not prepared accordingly, resulting in an allergic reaction or risk thereof.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a technical error on our platform.
• Order Not Received: Your delivery order was marked as delivered but was never received, and the issue cannot be resolved through re-delivery.

Refund requests that do not fall under the categories listed above will be evaluated on a case-by-case basis at the sole discretion of Pizza Inn management.

3. Timeframes for Refund Requests

Timing is critical when it comes to food-related refund requests. Due to the perishable nature of food products, we ask that all refund requests be submitted within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund. We strongly encourage customers to inspect their orders immediately upon receipt and contact us as soon as possible if any issues are identified.

4. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Customized Orders: Orders that were specially customized per your specific instructions (including unique topping combinations or dietary modifications) and prepared correctly are not eligible for a refund based on personal preference.
• Consumed Orders: If more than 50% of the food has been consumed and the complaint is based on taste preference alone, a refund will not be issued.
• Promotional and Discounted Items: Items purchased as part of a limited-time promotion, special deal, or at a deeply discounted rate may not be eligible for a full refund.
• Delivery Fees: Delivery charges are non-refundable unless the order was never delivered due to an error on our part.
• Service Fees and Tips: Any service fees or gratuities added to your order are non-refundable.
• Gift Cards and Credits: Pizza Inn gift cards and store credits are non-refundable and cannot be exchanged for cash.
• Catering Deposits: Deposits paid for catering services are non-refundable if the cancellation is made less than 48 hours before the scheduled event date.
• Change of Mind: Refunds will not be issued simply because you changed your mind after placing and receiving an order that was correctly prepared.

5. How to Request a Refund – Step-by-Step Process

To ensure your refund request is processed efficiently, please follow these steps:

1. Step 1 – Document the Issue: Before contacting us, take clear photographs of the problem. This includes photos of incorrect items, missing items, damaged packaging, or food quality concerns. Documentation significantly speeds up the review process.
2. Step 2 – Contact Pizza Inn: Reach out to our customer service team as soon as possible within the applicable timeframe (see Section 3). You can contact us via:
   • Email: [email protected]
   • Website: pizzainndining.click
3. Step 3 – Provide Order Details: When contacting us, please have the following information ready:
   • Your full name and contact information
   • Order confirmation number
   • Date and time of the order
   • A description of the issue
   • Photographic evidence (if applicable)
   • Your preferred refund method (original payment method or store credit)
4. Step 4 – Wait for Review: Our customer service team will review your request within 1–2 business days. We may reach out for additional information or clarification.
5. Step 5 – Resolution Confirmation: Once your request has been reviewed and approved, you will receive a confirmation email outlining the refund amount and the estimated timeline for processing.
6. Step 6 – Refund Issued: Your refund will be processed according to your original payment method or as store credit, depending on the nature of the issue and your preference (where applicable).

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times may vary depending on your original payment method:

Please note that while we process refunds promptly on our end, the time it takes for the funds to appear in your account depends on your financial institution. Pizza Inn is not responsible for delays caused by banks or payment processors.

7. Partial Refunds

In certain situations, a partial refund may be granted instead of a full refund. Partial refunds may apply under the following conditions:

• Only specific items in an order were incorrect or missing, rather than the entire order.
• The order was partially consumed before the issue was identified.
• A promotional discount was applied to the original order, and the refund will reflect the discounted price paid.
• The food quality issue affected only a portion of the order, and other items were received correctly and in satisfactory condition.
• A delivery delay occurred but only a portion of the food was compromised.

The amount of any partial refund will be calculated based on the pro-rated value of the affected items as reflected in your original order receipt. Our customer service team will communicate the specific refund amount prior to processing.

8. Exchange Policy

Due to the perishable nature of food products, direct exchanges (i.e., sending back a product and receiving a replacement) are handled differently than traditional retail exchanges. Our exchange policy for food orders is as follows:

• Incorrect Items: If you received an item that was not what you ordered, we will arrange for a complimentary replacement order to be prepared and delivered or made available for pickup at no additional charge, subject to availability and operational hours.
• Damaged Items: If your order arrived damaged due to packaging failure or a delivery issue, we will offer either a replacement or a full refund for the affected items.
• Quality Issues: If food quality does not meet our standards, we may offer a replacement item or a store credit equivalent to the value of the affected items.

Exchanges are subject to availability. If we are unable to fulfill a replacement order (for example, if we are outside of operating hours), a refund will be issued instead. Exchanges must be requested within the same timeframes as refunds (see Section 3).

9. Cancellation Policy

We understand that plans can change. Below is our cancellation policy for different types of orders:

9.1 Standard Online Orders (Delivery and Pickup)

Due to the nature of food preparation, cancellations must be made immediately after placing the order, as our kitchen begins preparation shortly after confirmation. Specifically:

• Cancellations requested within 5 minutes of placing the order will receive a full refund.
• Cancellations requested between 5 and 15 minutes after placing the order may be eligible for a partial refund or store credit, depending on the stage of preparation.
• Cancellations requested after 15 minutes of placing the order will generally not be eligible for a refund, as the food may already be fully prepared.

9.2 Catering Orders

Catering orders require advance preparation and ingredient sourcing. Our catering cancellation policy is as follows:

• Cancellations made more than 72 hours before the scheduled event: Full refund of any amount paid, including any deposits.
• Cancellations made between 48 and 72 hours before the scheduled event: 50% refund of total order value; the deposit may be non-refundable.
• Cancellations made less than 48 hours before the scheduled event: No refund will be issued. Any deposit paid is forfeited.

9.3 How to Cancel an Order

To cancel an order, please contact us immediately via email at [email protected] or through our website at pizzainndining.click. Include your order confirmation number and the reason for cancellation in your message.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, you have the following options to escalate the matter:

10.1 Internal Escalation

If you believe your refund request was not handled appropriately, you may request that your case be escalated to a Pizza Inn senior manager for further review. Please send an email to [email protected] with the subject line "Refund Dispute – Escalation Request" and include all relevant documentation and correspondence.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute a charge with your bank or credit card issuer under the Fair Credit Billing Act (FCBA) if you believe you were charged incorrectly or if goods or services were not delivered as promised. We encourage you to contact us directly before initiating a chargeback, as we will make every effort to resolve your concern amicably and in a timely manner.

10.3 FTC Consumer Complaint

If you believe your consumer rights have been violated, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint. The FTC Act protects consumers from unfair or deceptive business practices across the United States.

10.4 State Consumer Protection

Customers may also contact their respective state attorney general's office or state consumer protection agency for assistance. California residents may additionally have rights under the California Consumer Privacy Act (CCPA/CPRA) with respect to how their personal data is handled during the refund process.

10.5 Alternative Dispute Resolution

Pizza Inn is committed to fair and transparent business practices. In the event of an unresolved dispute, we are open to participating in good-faith mediation facilitated by a neutral third party. Please contact us to discuss this option if you believe it is necessary.

11. Our Commitment to Customer Satisfaction

At Pizza Inn, our customers are at the heart of everything we do. We take every complaint and concern seriously and use them as opportunities to improve our products and services. We are dedicated to:

• Responding to all refund and complaint inquiries within 1–2 business days.
• Treating every customer with respect and professionalism throughout the refund process.
• Ensuring transparency in how we evaluate and process refund requests.
• Continually improving our food quality and delivery standards to minimize the need for refunds.

12. Changes to This Refund Policy

Pizza Inn reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at pizzainndining.click with an updated effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or would like to submit a refund request, please do not hesitate to reach out to our customer service team using the contact information below:

This Refund Policy was last updated on June 25, 2026, and is effective as of the same date. Pizza Inn operates in accordance with applicable United States federal and state consumer protection laws, including the FTC Act and applicable state regulations.